Privacy Policy

Last updated: 01/01/2025

REBOOT IT MSP LTD (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we may collect, use, disclose, and safeguard your information when you visit our website, use our services, apply for a job, or engage with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Contact details

Telephone: 03333355444
Email: enquiries@reboot.it.com

What information we may collect, use, and why

We may collect or use the following information to provide and improve products and services for clients:

Names and contact details
Addresses
Occupation
Payment details (including card or bank information for transfers and direct debits)
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Credit history and credit reference information
Information relating to compliments or complaints
Records of meetings and decisions
Account access information
Website user information

We may collect or use the following personal information for the operation of client or customer accounts:

Names and contact details
Addresses
Purchase or service history
Account information, including registration details
Information used for security purposes
Marketing preferences
Technical data, including information about browser and operating systems

We may collect or use the following personal information for information updates or marketing purposes:

Names and contact details
Addresses
Profile information
Marketing preferences
Purchase or account history
Website and app user journey information
IP addresses

We may collect or use the following personal information to comply with legal requirements:

Name
Contact information
Identification documents
Client account information
Any other personal information required to comply with legal obligations

We may collect or use the following personal information to protect client welfare:

Names and contact information
Client account information
Emergency contact details

We may collect or use the following personal information for recruitment purposes:

Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications)
Right to work information
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )
Security clearance details (eg basic checks and higher security clearance)

We may collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Account information
Purchase or service history
Call recordings
Dashcam footage – outside vehicle
Witness statements and contact details
Photographs
Relevant information from previous investigations
Customer or client accounts and records
Financial transaction information
Information relating to health and safety (including incident investigation details and reports and accident book records)
Correspondence
Location data

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – You have the right to ask us to delete your personal information.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
Your right to object to processing – You have the right to object to the processing of your personal data.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To deliver relevant, personalised content and enhance user engagement. This information will help to improve the user experience by ensuring communications, promotions, and updates align with their preferences, thereby providing more value and satisfaction. It allows for efficient and targeted delivery of services, products, and updates that users may find beneficial.

Our lawful bases for collecting or using personal information to comply with legal requirements:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to protect client welfare are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Where we get personal information from

Directly from you
Regulatory authorities
CCTV footage or other recordings
Legal bodies or professionals (such as courts or solicitors)
Debt collection agencies
Publicly available sources
Previous employment
Market research organisations
Credit reference agencies
Providers of marketing lists and other personal information
Suppliers and service providers

How long we may keep information

We are committed to ensuring that your personal data is retained in accordance with legal requirements and only for as long as necessary for the purposes for which it was collected. Below is an outline of our data retention periods for the various categories of personal data we collect.

Customer Account and Contractual Data – 6 years after the last transaction or account closure
Marketing and Communication Data – 2 years from the date of last contact or until consent is withdrawn.
Employment or Recruitment Data – 6 months after the recruitment process concludes or 2 years if the individual is hired.
Customer Support and Service Interaction Records – 6 years after the last transaction or account closure.
Financial and Payment Data – 6 years from the last payment
Website Analytics and Tracking Data – 12 months from collection.
Consent Records – 6 years after the consent was last given or withdrawn.
Sensitive Data – 3 years after the purpose for processing has been fulfilled, unless specified otherwise by law.

Who we share information with

Debt collection agencies
Other financial or fraud investigation authorities
Insurance companies, brokers or other intermediaries
Professional or legal advisors
Emergency services
Insolvency practitioners
Regulatory authorities
External auditors
Organisations we’re legally obliged to share personal information with
Publicly on our website, social media or other marketing and information media
Previous employers
Suppliers and service providers
Professional consultants

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint